This website needs a Technical Writer?..and quick! | The ...

I found myself having to organize a couple of WebExs yesterday. I don?t have to do this very often so the application we use is still fairly unfamiliar territory for me. I do remember the pain in trying to use it, but having to go through the process twice in fairly quick succession cemented just how much the UI sucked. Take the following example.?

This screen is displayed?after you have setup?the basic?details of the?meeting. It allows you to setup?the?WebEx?organizers, presenters and invitees. Putting the fact that it uses it?s own?distinct address book to one side, meaning that you have to manually enter contact details one at a time, let?s discuss what you do once you have done this.?So having created the contacts and adding them to the event from elsewhere in the UI, I am presented with this screen.?I have blanked out the contacts to prevent their emails being spammed.

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My initial reaction to this screen is confusion. Remember I have already invited users yet am presented?a dialog entitled ?Create Attendee Invitation List?. This made me think I hadn?t in fact invited anyone, even though I had. I thought about what I should do. If in fact I hadn?t invited anyone, I should select the required contacts. The problem was there appears to be two ways to do so. Do I use the Select Contacts button (see number 2) or select the contacts displayed on the screen using tick boxes on the left. Even then you?d have to use the Invite button (see number 3) to add them to the list. Or would you. Perhaps you could be excused for thinking that the ?Add to Invitation List? button (see number 4) at the bottom is what you want if you just glance quickly. It isn?t!

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To top it off, only after you have gone through the painful process of creating contact manually do you come across the Import Contacts button (see number 2) which allows you to import info from a comma separated file.

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Grrrrr!

Source: http://www.cmcandrew.com/robocolumn/archives/3752

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